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Lodge a Complaint

If you have a concern or wish to make a complaint about any aspect of our service, then we encourage you to contact us: 

Super and Pension
Phone
1800 021 227
8:30am to 5:30pm AEST Mon–Fri
Email
enquiries@australianethical.com.au
Post
Australian Ethical Investment Ltd
Locked Bag 20013
Melbourne VIC 3001
Managed Funds
Phone
1800 021 227
8:30am to 5:30pm AEST Mon–Fri
Email
investors@australianethical.com.au
Post
Australian Ethical Investment Ltd, c/o Boardroom Pty Ltd 
GPO Box 3993
Sydney NSW 2001

Please be assured any concerns or feedback is treated very seriously and will be addressed promptly and fairly.

We do ask that you provide us with as much information as possible about your concern to help us find a resolution as quickly as possible.

 

What happens after a complaint has been lodged?

We aim to resolve your concerns at the time of your call or contact. If this is not possible, we will acknowledge your complaint as soon as possible.

By legislation we are required to deal with your complaint within 90 days (for Superannuation complaints) and 45 days (for all other complaints) however we will try to resolve your complaint as soon as possible. If we have not responded within 90 or 45 days (as applicable), or you are not satisfied with the outcome, you may take the matter to external dispute resolution (see below).

 

External dispute resolution

If you are not satisfied with our handling of your complaint or our decision, you may have the right to have your complaint heard by the appropriate external dispute resolution service free of charge.

 

For Superannuation or Managed Funds
Australian Financial Complaints Authority:
Phone
1800 931 678 (free call)
Email
info@afca.org.au
Website
www.afca.org.au
Post
GPO Box 3
Melbourne VIC 3001