Interpreting service
We can provide access to an interpreter at your request. We work with an interpreter from Translating and Interpreting Services (TIS).
To ask for an interpreter, call us on 1800 021 227.
To find out more about Translating and Interpreting Services, visit tisnational.gov.au.
Making a complaint
The simplest way to resolve a complaint can be to discuss it with us by calling 1800 021 227 (Mon-Fri 8:30am – 5:30 pm AEST/AEDT).
If we’re unable to address your concerns over the phone. You can also lodge a complaint through other channels. See the process here.