How do I change or cancel my insurance?

We understand that as your life changes, your insurance may need to change with you. 

If you’d like to change or cancel your insurance cover, you can call us on 1800 021 227 to help you through the process. You can also manage your insurance through your member portal, just click on ‘Manage Insurance’ on the dashboard.

Please refer to the Insurance Guide for more information about varying or cancelling your cover.

There are a few important things to consider before cancelling your cover and we have provided some of the important ones below.

Things to consider before cancelling your cover

  1. The continuation of your current lifestyle if you couldn’t work anymore due to something unexepected happening to your health. If you couldn’t work anymore, how would you manage financially?

  2. Getting a better deal somewhere else doesn’t always mean you get a ‘like for like’ deal. Sometimes when you pay less, you get less. You should always read the fineprint of the Insurance Guide carefully and make sure you understand the terms and conditions that apply. You can call us on 1800 021 227 for more information.

  3. If you need insurance in the future, you might have to undergo an underwriting assessment which could result in your application being declined, an increase to your premiums, or limitations to your cover if your health has changed. 

Please note that if you apply to increase or decrease your Default Death and TPD Cover (including if you cancel your TPD Cover) and it is accepted by the insurer, your insurance cover will be converted to Fixed Cover and Fixed Cover premium rates will apply. This does not apply if you apply to increase your Default Cover by applying for New Member Offer or Life Events Cover.

Cancelling your Default cover

If you cancel your Default Death and TPD cover within the first 90 days of it starting, then your cover will be cancelled from the date the cover started. All insurance premiums that were deducted will be refunded back to your super account and you’ll no longer have insurance. 

If you’ve missed the 90-day cancellation window, you can still cancel your insurance any time and it will be effective from the date we receive your request. Premiums will only be charged up to the time your cover is cancelled. If you need more support, you can call us to talk about your cancellation options. 

You can cancel your insurance cover by completing the Insurance variation form, through the member portal or send us written instructions (email or letter). 

If you cancel your insurance, and later decide to re-apply for cover, you'll likely need to provide evidence of good health and be assessed by the insurer.