If you have a complaint about any aspect of our service or operations, please contact us.
We aim to resolve your concerns at the time of your call. If this is not possible, we will provide an initial response to your complaint within five working days. We will endeavour to provide a written response as quickly possible, however this may take up to 21 working days for managed funds, and 90 days for superannuation.
If you are not satisfied with our handling of your complaint or our decision, you may have the right to have your complaint heard by the appropriate external dispute resolution service free of charge.
The Australian Securities and Investments Commission (ASIC) also has an information line on 1300 300 630, where you can obtain further information about your rights.