A new chapter is unfolding
We’re unifying our member experience through an administration and insurance change. Keep up to date with the transition and how you may be affected at each stage.
What's changing?
Changes to administrator
Between 25 November (19 November for pension members) and Monday 15 December 2025, we're completing the transition of our administration to GROW Super Ops Pty Ltd (GROW Inc, “GROW”.)"
This means a consistent experience for members, with the aim of providing quality customer service and improving the online member portal to manage your super account with ease.
During this time, there will be some service restrictions.
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Changes to insurance
Between 25 November and 15 December 2025, together with our insurance partner, MetLife, we’re making changes to your insurance to deliver a more consistent offering across the fund.
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If you were not previously a Christian Super member, you’re not impacted by this transition.
Timeline
Servicing restrictions during the LSP
| MemberAccess Portal | 25 November – 15 December 2025 Will be ‘view only’ with account details not updated beyond 30 November 2025 |
|---|---|
| Account detail changes | 25 November – 15 December 2025 Personal details and beneficiaries can’t be changed |
| Super contributions and consolidations | 25 November – 15 December 2025 Will not be processed or viewable until after the LSP |
| Super lump sum withdrawals | 25 November – 15 December 2025 |
| Investment option switches | 25 November – 15 December 2025 |
| Insurance cover changes | 25 November – 15 December 2025 Can't cancel, reduce or fix cover or change occupation category |
| Insurance cover increases | 7 November – 15 December 2025 |
| Insurance claims | 25 November – 15 December 2025 Claims received before the LSP will continue to be assessed. Payment of claims will be delayed. |
| New pension applications | 14 November – 15 December 2025 |
| Changes to pension payments | 19 November – 15 December 2025 Can't change amount or frequency |
| Pension benefit payment requests | 19 November – 15 December 2025 |
Services that will be available
Importantly, we will continue to process benefit payments on the basis of Financial Hardship or Compassionate Grounds (subject to applications satisfying the regulatory requirements and certain limits).
Any insurance claims received before the LSP will continue to be assessed including new claims or those already under insurer assessment. Please note that payment of claims will be delayed until after the LSP.
You will still be able to call us for assistance on 1800 021 227, 8.30am to 5.30pm AEST/ AEDT Mon-Fri.
More information
In addition to the personalised Significant Event Notice sent to you, more information can be found in the following documents.
Documents:
- Full Insurance SEN with more detailed and supporting information
- Insurance Terms and Conditions
- Insurance Cover and Fee tables
- Insurance Guide
- Product Disclosure Statement
- Insurance needs & cost calculator
Forms:
Accessing your personalised SEN
How to access the personalised SEN from the MemberAccess portal
- Log in to your MemberAccess portal with your member number and your password
- Go to the 'messages' section at the upper right corner of your dashboard and select 'correspondence'
The core elements of Australian Ethical super won't change.
Elements such as investing, ethics, and our contact centre remain in the capable hands of the Australian Ethical team.
Check that your email address, postal address and mobile number are up to date in your current member portal and that you have opted in to receive updates via email. If you need anything processed on your account, like payments or beneficiary changes, try to do it before 25 November (19 November for pension members) to ensure we are able to keep you informed and your processing is not delayed.
Please ensure that before 25 November 2025 (19 November 2025 for pension members), your personal and contact details are current. If you need to make any transactions or changes to your account, we recommend doing so by early November.
You don't need to tell your employer anything at this stage. This change won't impact how they pay your super to your account at this stage.
Once the transition is complete you will receive an email to activate your new portal access. You will need an email and mobile number registered to your account to activate your new portal account.
The processing of super withdrawals will be delayed until the end of the Limited Service Period. If you are in financial hardship, you can find information here and can call us on 1800 021 227 8.30am to 5.30pm AEST/AEDT Mon-Fri to walk you through the process.
You‘ll be able to access your annual statements on your current member portal up to 15 December 2025. Following this, you will be able to access your annual statements in your new portal from 15 December 2025.
The current BPAY Biller Code will not work during the LSP (Limited Service Period), so you won't be able to use it for transactions. Once our new system is operational, we will provide you with the new Biller Code.
We will still receive your employer contributions; however, the processing of these transactions into your account will happen at the end of the Limited Service Period.
In order to ensure there is no interruption to your payments we have moved your payments forward.
- The payment for the 28 Nov will be paid on 25 Nov
- The payment for 15 Dec will be paid on 27 Nov
All claims and items in progress, if not completed by MUFG, will be transferred to our GROW Inc. team to process after the Limited Service Period. You are not required to do anything here.
Financial hardship claims will continue to be assessed and paid (subject to meeting regulatory criteria).
Insurance claims will continue to be assessed but payment will be delayed.
Yes, your investments will still be managed, the limitations are for transacting on your account and access to your member portal.
More information about member portal improvements will be supplied closer to the transition date.
You will receive an email to activate your new portal access. You will need an email and mobile number registered to your account to activate your new portal account.
Superannuation administrators provide the back-end systems to process contributions, and payments as well as providing our member portal experience. We outsource administration, as do many other super funds, so we can focus on investment management, ethics and member experience.
GROW Super Ops Pty Ltd (GROW Inc) is a superannuation administration provider. The majority of Australian Ethical Super members have been on GROW Inc's platform since October 2024.
MUFG (formerly known as LINK) is a member of Mitsubishi UFJ Financial Group, Inc and is a large superannuation administrator provider. The ex-Christian Super cohort has been administrated by MUFG until now, however we are moving this to GROW Inc's platform from 1st December 2025.
We’ve chosen to move administration providers to GROW Inc. for three key reasons:
- The GROW Inc. infrastructure will enable us to improve our support and service capabilities.
- We’ll be able to deliver a refreshed member portal.
- We are currently operating two administrators across our Super customers. Moving to one administrator at GROW Inc. supports cost and operational efficiencies for the Australian Ethical Super Fund.
The core elements of our super, like our investment process and our ethical criteria, won’t change.
Data security is something we take very seriously. Your data will continue to be handled with the same level of security through this transition, following the processes in our Privacy Policy.
This is an official email sent to you from Australian Ethical.
The Limited Service Period starts at 5.30pm 25 November and finishes at 9am on 15 December. We'll be in touch if these dates change.
All your data and information will transition to our new administrator, including transactions and statements. Your member portal will show transactions from 25 November 2022 (date Christian Super members transferred to Australian Ethical Super) and you will have access to older transactions in your annual statements. The registry system we use to manage your super account will contain all your transactions.
Yes, you can continue to call us as usual on 1800 021 227 8.30am to 5.30pm AEST/ ADST Mon-Fri.