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Change is on the horizon

We’re moving to a new Superannuation administration provider. Keep up to date with the transition, how you may be affected at each stage and deadlines for transactions. 

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From 1 October 2024, access to our online portal will be temporarily unavailable. A new portal will be available from 4 November 2024. This page provides more information about impacts to your service.
If you were previously a Christian Super member, you won't be impacted by this administrator change. We'll be in touch in 2025 with information about your transition from the LINK administrator to GROW Inc.  

These dates are subject to change.

Member portal access 17 September – 30 September 2024 From 1 October 2024 4 November 2024
Adviser portal access 17 September – 30 September 2024 From 1 October 2024 To be advised
Super contribution processing 17 September – 3 November 2024 4 November 2024
Super consolidations from other funds processing 17 September – 3 November 2024 4 November 2024
Month-end deductions 17 September – 3 November 2024 4 November 2024
Super lump sum withdrawals 17 September – 3 November 2024 4 November 2024
Paper or digital forms processing 17 September – 3 November 2024 4 November 2024
Online or phone changes or transactions 17 September – 3 November 2024 4 November 2024
Insurance claim payments 17 September – 3 November 2024 4 November 2024
Insurance changes 17 September – 3 November 2024 4 November 2024
Financial Hardship & Compassionate Grounds claims 17 September 2024

 

Key documents:
We previously informed customers who pay an Adviser Fee on their account that the September fee would be split into two payments. Please note this will actually be paid as one payment, in September, as usual.
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The core elements of Australian Ethical Super won't change.

Elements such as investing, ethics, and our contact centre remain in the capable hands of the Australian Ethical team.

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Australian Ethical acknowledges the Traditional Owners of the country on which we work, the Gadigal people of the Eora Nation, and recognise and celebrate their continuing connection to land, waters and culture. We pay our respects to Elders past and present and thank them for protecting Country since time immemorial.

See our Reconciliation Action Plan