{"blockContentId":"151208","items":[{"blockContentId":"151227","title":"Where can I check my account balance and transactions?","contentHtml":"

You can view your account balance and transaction history through your InvestorServe account.

InvestorServe allows you to access information including:

Your current investment balance
Investment transactions
Distrbution payments
Withdrawal transactions
Historical account activity

","expandOnLoad":false},{"blockContentId":"151243","title":"Why does my account balance change each day?","contentHtml":"

The value of your investment changes as the unit price changes. Unit prices are influenced by movements in the value of the fund's underlying investments, as well as any distributions paid from the fund.

","expandOnLoad":false},{"blockContentId":"151244","title":"Why doesn't my return match the published fund performance?","contentHtml":"

Your personal return may differ from the published fund performance depending on when you invested, the timing of any additional contributions or withdrawals, and whether distributions were reinvested or paid to your bank account.

","expandOnLoad":false},{"blockContentId":"151245","title":"What fees do I pay when investing in a managed fund?","contentHtml":"

The fees and costs that apply to your investment depend on the fund you invest in. Details of the fees applicable to each fund can be found in the relevant Product Disclosure Statement (PDS) on Australian Ethical’s website, in the managed funds tab.

The main fees and costs that may apply include:

Management fees and costs
These are the costs of managing and administering the fund, including investment management, custody, audit, reporting and other day-to-day operating expenses. Management fees and costs are deducted from the assets of the fund and are reflected in the fund's unit price and investment returns.
Transaction costs
Transaction costs are incurred when the fund buys and sells investments. These can include brokerage, settlement costs and government charges. These costs are deducted from the fund and reflected in the unit price.
Buy/Sell spread
When you invest in or withdraw from a managed fund, a buy/sell spread may apply. This helps ensure the transaction costs associated with investing or withdrawing are borne by the investor making the transaction, rather than all investors in the fund.
Performance fees
Some managed funds may charge a performance fee if the fund exceeds a specified benchmark or performance hurdle. Where applicable, performance fees are deducted from the fund and reflected in the unit price. Not all funds charge a performance fee. Check the PDS for the relevant fund to find out whether performance fees are charged and how they are calculated.
Adviser fees
If you have authorised a financial adviser fee arrangement, adviser fees may be deducted from your investment in accordance with your agreement with your adviser. Adviser fees are separate from fund management fees.

You can view a summary of fees and costs on our Managed Funds fees page.

","expandOnLoad":false},{"blockContentId":"151246","title":"Are there any establishment, exit or switching fees?","contentHtml":"

No. Australian Ethical does not charge establishment fees, contribution fees, exit fees or switching fees on its managed funds. Buy/sell spreads may still apply when investing, withdrawing or switching between funds.

","expandOnLoad":false},{"blockContentId":"151247","title":"Why is today's unit price not yet available?","contentHtml":"

Managed funds use forward pricing, which means unit prices are generally calculated after the market closes and may be published one to two business days later. In some cases, pricing may take longer to become available.

","expandOnLoad":false},{"blockContentId":"151248","title":"Does fund performance include distributions?","contentHtml":"

Yes. The fund performance figures shown on our website include distributions and are calculated on the assumption that all distributions have been reinvested back into the fund.

Your personal investment return may differ from the performance shown on our website, as returns are influenced by factors specific to your account. These factors may include the timing of transactions, the buy and sell prices at which transactions are processed, and whether you have opted for reinvestment of distributions or for distributions to be paid directly to your nominated bank account.

","expandOnLoad":false},{"blockContentId":"151249","title":"Do wholesale managed funds have different fees?","contentHtml":"

Yes. While wholesale and retail fund classes may invest according to the same underlying investment strategy, the fees and costs applicable to each class can differ.

In some cases, wholesale fund classes may have lower fees than retail fund classes. This is generally because wholesale investors invest larger amounts and may require different levels of administration, disclosure and servicing than retail investors.

The fees that apply to your investment are outlined in the relevant Product Disclosure Statement (PDS) and are reflected in the unit price of the fund.

","expandOnLoad":false},{"blockContentId":"151250","title":"Why has the value of my investment gone up/down?","contentHtml":"

The value of your investment may rise or fall over time due to changes in investment markets and the value of the underlying assets held by the fund.

Short-term market movements are a normal part of investing. We regularly publish investment updates and market commentary to help investors understand market conditions and performance trends.

For information on your specific fund, visit our Performance & Unit Prices page or refer to our latest investment commentary.

","expandOnLoad":false},{"blockContentId":"151251","title":"Why can't I see fees in my transaction history?","contentHtml":"

Most managed fund fees are deducted directly from the fund and reflected in the unit price, rather than being charged separately to your account.

As a result, you won't generally see management fees listed as individual transactions.

An estimate of the fees and costs you've paid during the financial year is included in your annual investor statement. If you close your account during the year, fee information will be provided in your exit documentation.

","expandOnLoad":false},{"blockContentId":"151252","title":"Why does my investment performance differ from the performance shown on the website?","contentHtml":"

The performance shown on our website is based on the fund's overall returns and is intended as a general indicator of how the fund has performed.

Your personal investment return may differ depending on factors such as:

When you invested
The unit price you received when you invested
Any additional investments or withdrawals you have made
Whether distributions were reinvested or paid to your bank account

Your annual investor statement provides information specific to your investment and holdings.

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We take care of your super

We take care of your super

Performance and fees FAQs

Performance and fees FAQs

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