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A new chapter is unfolding

We’re unifying our member experience through an administration and insurance change. Keep up to date with the transition and how you may be affected at each stage.

Since the transfer of Christian Super members to Australian Ethical super in November 2022, we’ve been working behind the scenes on several initiatives to create a unified and improved experience for all our members. We’re excited to announce that your new online member portal is now live – and ready for you to activate.

It only takes a few minutes:

Click here to get started
Enter a valid email and phone number for this account. These can be different from the contact details on your previous account with your MemberAccess portal.
Create a new password

Please make sure to complete the full verification process to access your member portal.

Heads up:

You’ll be asked to verify your email and mobile number via a code
The SMS authentication code is valid for 15 minutes
To keep things smooth, please avoid requesting multiple codes

Activate your online portal

If you don’t receive your verification code:

Clear your browser cache or try using incognito mode
Switch to a different browser or device
Double-check that your email and mobile details are correct
Check your junk or spam folder for the email

Still having trouble? Contact our friendly team on 1800 021 227 for assistance.

Important updates

Please review these key changes.

Your account number

Your member number is now called your account number, but the number itself hasn’t changed.

Your new member portal

We’ll email or post instructions to activate your updated portal soon.

Your employer will need our new USI

To ensure contributions go to the right place, please let your employer know they must update their records with this Unique Superannuation Identifier (USI) from 10 December 2025: AET0100AU.‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎

New BPAY details for contributions

If you make extra (after-tax) contributions — or your spouse does — you’ll need new BPAY details. Find them in the ‘Make a contribution’ section of your new member portal.

Update any recurring payments to avoid delays. Payments sent to your old BPAY reference may fail or be returned to your bank account, depending on your bank.

New postal address

Send any printed forms to:

Australian Ethical Super  
GPO Box 3117  
Brisbane, QLD 4001

Need help? Call 1800 021 227 (Mon–Fri, 8:30am–5:30pm AEST/AEDT).

What's changing?

Changes to administrator

Between 25 November (19 November for pension members) and Monday 15 December 2025, we competed the transition of our administration to GROW Super Ops Pty Ltd (GROW Inc, “GROW”.)"

This means a consistent experience for members, with the aim of providing quality customer service and improving the online member portal to manage your super account with ease.

During this time, there were some service restrictions.

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Changes to insurance

Between 25 November and 15 December 2025, together with our insurance partner, MetLife, we made changes to your insurance to deliver a more consistent offering across the fund.

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If you were not previously a Christian Super member, you’re not impacted by this transition.

Timeline

Administration transition

Servicing restrictions during the LSP


MemberAccess Portal	25 November – 15 December 2025 Will be ‘view only’ with account details not updated beyond 30 November 2025
Account detail changes	25 November – 15 December 2025 Personal details and beneficiaries can’t be changed
Display of balance, insurance, and investment	25 November – 15 December 2025 These services will be temporarily unavailable. Any information visible in your account will be as at 30 Nov 2025 during this time. If you need to check your balance, insurance, or investments during this time, please call us on 1800 021 227 and we’ll be happy to assist you.
Super contributions and consolidations	25 November – 15 December 2025 Will not be processed or viewable until after the LSP
Super lump sum withdrawals	25 November – 15 December 2025
Investment option switches	25 November – 15 December 2025
Insurance cover changes	25 November – 15 December 2025 Can't cancel, reduce or fix cover or change occupation category
Insurance cover increases	7 November – 15 December 2025
Insurance claims	25 November – 15 December 2025 Claims received before the LSP will continue to be assessed. Payment of claims will be delayed.
New pension applications	14 November – 15 December 2025
Changes to pension payments	19 November – 15 December 2025 Can't change amount or frequency
Pension benefit payment requests	19 November – 15 December 2025

Services that will be available

Importantly, we will continue to process benefit payments on the basis of Financial Hardship or Compassionate Grounds (subject to applications satisfying the regulatory requirements and certain limits).

Any insurance claims received before the LSP will continue to be assessed including new claims or those already under insurer assessment. Please note that payment of claims will be delayed until after the LSP.

You will still be able to call us for assistance on 1800 021 227, 8.30am to 5.30pm AEST/ AEDT Mon-Fri.

More information

In addition to the personalised Significant Event Notice sent to you, more information can be found in the following documents.

Documents:

Forms:

Accessing your personalised SEN

How to access the personalised SEN from the member portal

Log in to your member portal with your member number and your password
Go to the 'More' section at the upper right corner of your dashboard and select 'Documents'

The core elements of Australian Ethical super won't change.

Elements such as investing, ethics, and our contact centre remain in the capable hands of the Australian Ethical team.

We take care of your super