Claims philosophy
At Australian Ethical Super we are committed to supporting our members and their beneficiaries in times of need.
The Trustee of Australian Ethical Super advocates on behalf of our members, claimants and/or their beneficiaries during the insurance claims process and provides assistance with any issues that may arise in relation to your cover or claim.
-
To treat you with respect and provide guidance throughout your claim in a way that reflects your unique circumstances
-
To thoroughly assess your claim on its merits and strive to achieve the fairest outcome possible
-
To ensure your claim is assessed quickly and efficiently
-
To provide you and your dependants with clear and timely information about the claims process
-
To provide you with a primary point of contact with the skills and expertise to assist you during the process
-
Every claimant has the right to lodge a claim and have it assessed fairly.
-
We understand how challenging making a claim can be. We will appoint a case manager to help you through the claims process. Your case manager is available to support you through the steps, as required.
It’s important to partner with the right insurer that shares the Australian Ethical’s philosophy and is focused on paying legitimate insurance claims as fast as possible. We have worked with MetLife Insurance Limited for several years and believe their claims philosophy is aligned with ours and meets our expectations. To review MetLife’s claim philosophy, click here.
For former Christian Super members: Prior to the Christian Super transition to Australian Ethical Super, the appointed insurer for several years was Hannover Re. Hannover Re will continue to assess insurance claims where the date of disablement or date of death is prior to 25 November 2022. We have included a copy of Hannover’s claim philosophy here.
Understanding the types of insurance
Financial protection for you and your family means understanding the different types of insurance and how to make a claim. Have a read through our FAQs below to understand the process for the type of insurance claim you’re making.
We understand this may be a difficult time for you and your family and we are happy to help you through this process.
For claimants with a non-English speaking background who need assistance in making a claim, visit Contact.